I created a record that I now need to delete. Where is the Delete button?

If you're not able to delete a record, regardless of whether or not you created it, it's due to one of the following reasons: (1) you do not have delete permissions for the center that owns the record and/or (2) you do not have delete permissions for the type of record you are attempting to delete.

There are five major types of permissions that can be assigned to a single user account: view, report, edit, add, and delete. Each of these permissions types exist independently of each other and can be assigned on a per-center basis and per-record-type basis. For example, you could have view, report, add, edit, and delete permissions for a center's client records, but for that center's client activity records, only view and edit permissions. And for another center, you might only have view permissions across the board, with no ability to edit or manipulate that center's records.

So it's entirely possible that you're able to create a record, but then not have the ability to delete it. If you would like to review your user account permissions, request a copy from your WebCATS system administrator.

For more information on user account permissions, visit the FAQ titled What are user permissions and how do they impact my ability to view, add, report, edit, and delete records?.

Want more? Browse our extensive list of WebCATS FAQs.

© 2009 Softshare, Inc. All rights reserved.