Why can I link to some of the activity records listed for a client in the activity history list, but not others?

This is a user permissions issue related to viewing another center's activity records. View permissions can be assigned on a per-center basis so it's likely that you have view permissions for your home center's activity records, but you do not have view permissions for other centers' activity records. If you would like to review your user account permissions, request a copy from your WebCATS system administrator.

For more information on user account permissions, visit the FAQ titled What are user permissions and how do they impact my ability to view, add, report, edit, and delete records?.

For more information on the activity history list, view our other popular resources on this topic:

FAQ: What is the "History of Activity" list that displays in the lower pane of some records?
FAQ: I know a client has had more activity than what I'm seeing in WebCATS. Why are some activity records missing?

Want more? Browse our extensive list of WebCATS FAQs.