My reports/mailing labels aren't being correctly formatted during printing. How can I fix this?
Microsoft Internet Explorer’s margin settings are typically the culprit here. In general, OutreachSystems recommends that you set IE’s margins to the following:
- Top margin = .5”
- Bottom margin = .5”
- Left margin = .5”
- Right margin = .5”
The majority of your reports and forms should print nicely with these margin settings in place, although you may still need to make minor modifications on occasion depending on what you are printing. In fact, one report that we know requires settings other than the general .5 margin rule is the Address Mailing Labels report.
This report uses the Avery 5160 address label format which is the standard 1" x 2.625" mailing label (30 labels per page). Because WebCATS is rendering these labels in HTML, you must set very specific margin settings in IE in order for the labels to print correctly.
- Top margin = .5"
- Bottom margin = 0" (IE will replace the zero with the minimum values supported by the driver)
- Left margin = .25"
- Right margin = 0" (IE will replace the zero with the minimum values supported by the driver)
- Headers and footers should be blank
Follow the next set of steps to adjust Internet Explorer’s margin settings. Note: These new settings will apply to all documents printed from the Web, not just those printed from WebCATS.
- From Internet Explorer, select File|Page Setup (version 6) or click the printer icon and select “Page Setup” (version 7). This opens the Page Setup window, as shown in the next graphic.
- Adjust the margins appropriately.
- Click OK.
Note: You can also remove the header and footer that Internet Explorer automatically adds to printed documents from this window, as discussed here.