How do I change the e-mail address that bid match output is delivered to?

To change the delivery method or e-mail address for a profile’s output, make the edits to the Bid Match Options area of a client record. When you edit any of the bid match fields found in a client record, WebCATS automatically generates and sends a change notification message to OutreachSystems. Upon its arrival, this message is processed by our system and your client’s profile is updated with the new delivery information. To confirm OutreachSystems' receipt and processing of your request, look for the automated confirmation message that will arrive within the hour at the default e-mail address you have designated for your Bid Match program.

Even though your client’s profile is instantly updated, it may take up to 24 hours for your copy of the profile (as it displays in WebCATS) to reflect the changes. That’s because OutreachSystems synchronizes your database with the profile modifications we have made on a daily basis. So, for example, if you perform an e-mail address edit at 8:00am, but we don’t synchronize until midnight, you won’t see the change reflected in WebCATS until the next morning. But rest assured that your client’s bid matches will have been delivered to the new address or in the new delivery format.

Note: Please do not e-mail OutreachSystems with delivery method or e-mail address changes. Although we are able to make profile delivery changes on our end, we are not able to update the client record in your WebCATS database. As a result, client records may become out of synch with the information that displays in the profile.

For more information on automated change notification messages or bid match delivery options, download the Bid Match Guide PDF, which provides a comprehensive discussion of the entire Bid Match program.

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